Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
41% of reviews positive, 59% negative
Covering June 2022 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.
Showing 68 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2022.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 21.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 73 analyzed reviews. Sentiment is improving: 74.1% of reviews in the last three months were positive, compared with 7.1% in the three months before that.
