Customereye

Philip Jones Jewellery

General Retail & Marketplaces • United Kingdomwww.philipjonesjewellery.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

55/100
−6.4 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#127of 359
Top 35% · Upper Half
#1 (best)#359 (worst)
#125Peer
#126Peer
#127This company
#128Peer
#129Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 307 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
19.1%
Product Quality
18.1%
Pricing
10.1%
Loyalty
9.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 18.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
5.3%
3
1.8%
2
0.7%
1
1.8%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis