PharmplexDirect

Pharmacy & Online Medicine • United Stateswww.pharmplexdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#133of 189

Top 70% · Mid Pack

#1 (best)#189 (worst)

#131Peer

#132Peer

#133This company

#134Peer

#135Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 26% negative

71%

positive

Positive71%
Neutral3%
Negative26%

Sentiment Balance

Covering July 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 563 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.5%

Customer Support

16.9%

Response Speed

14.8%

Loyalty

13.2%

Product Quality

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.3%

4★

6.5%

3★

2.7%

2★

1.5%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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