Customereye

Pharma Nord UK

Beauty & Wellness • United Kingdomwww.pharmanord.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+19.5 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#73of 351
Top 21% · Top Tier
#1 (best)#351 (worst)
#71Peer
#72Peer
#73This company
#74Peer
#75Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.4%
Product Quality
18.2%
Response Speed
17.7%
Customer Support
13.6%
Loyalty
11.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.2%
4
4.7%
3
1.0%
2
0.0%
1
1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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