Pet Prescription

Pet Products & Supplies • United Kingdomwww.petprescription.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+33.4 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#211of 263

Top 80% · Bottom Tier

#1 (best)#263 (worst)

#209Peer

#210Peer

#211This company

#212Peer

#213Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering February 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Delivery Shipping

15.9%

Response Speed

12.9%

Loyalty

12.4%

Product Quality

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.0%

4★

4.8%

3★

1.5%

2★

1.7%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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