Based on public reviews and response behavior.
100 reviews over 1,963 days (about 1.6 per month). Busiest month: 7% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
67.1
Industry average 63.3
3.8 above average
Rating
3.38
Industry average 4.23
0.85 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering January 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 78 mentions with a sentiment score of 71.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 3.38 stars is 0.8 below the Pet Products & Supplies average of 4.2. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
