Based on public reviews and response behavior.
1,146 reviews over 1,739 days (about 20 per month). Busiest month: 25% of reviews. Languages: en 92%, unknown 6%, fr 0%.
Finance & Insurance average: score 63.6, rating 4.19 stars, reply rate 46.7%, over 2,888 ranked companies · benchmark 1 Nov 2026
Score
65.9
Industry average 63.6
2.3 above average
Rating
4.41
Industry average 4.19
0.22 above average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering July 2026 — 134 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 13% negative and 1% neutral.
Share of theme mentions
Themes from the 1,146 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,888 ranked companies in Finance & Insurance (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 2% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 468 mentions with a sentiment score of 82.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
