Finance & Insurance • United Kingdomaxa-travel-insurance.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 518 days (about 35 per month). Busiest month: 9% of reviews.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026
Score
25.0
Industry average 62.9
37.9 below average
Rating
1.26
Industry average 4.27
3.01 below average
Reply rate
—
Industry average 49.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 82% negative
Covering October 2024 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,998 ranked companies in Finance & Insurance (benchmark 5 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.508 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 25.0 sits in the bottom quarter of about 2,000 ranked Finance & Insurance companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
