AXA Travel Insurance UK

Finance & Insurance • United Kingdomaxa-travel-insurance.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

+1.8 vs. last month1.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#365of 373

Top 98% · Bottom Tier

#1 (best)#373 (worst)

#363Peer

#364Peer

#365This company

#366Peer

#367Peer

Overall Customer Sentiment

Below Average

18% of reviews positive, 82% negative

18%

positive

Positive18%
Neutral1%
Negative82%

Sentiment Balance

Covering October 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

16.7%

Customer Support

16.0%

Loyalty

15.9%

Pricing

11.8%

Response Speed

11.0%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 82.0% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.3%

4★

1.3%

3★

1.5%

2★

1.3%

1★

91.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 4.8% of reviews in the last three months were positive, compared with 8.4% in the three months before that.

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