Customereye

Persimmon Homes

Real Estate & Property • United Kingdomwww.persimmonhomes.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+3.6 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#39of 92
Top 42% · Upper Half
#1 (best)#92 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 77 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 7% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.9%
Product Quality
19.5%
Problem Resolution
14.0%
Loyalty
13.4%
Response Speed
7.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.5%
4
4.2%
3
1.3%
2
0.3%
1
5.7%

Based on 600 analyzed reviews.

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