Customereye

Pen Heaven

Gifts & Party Supplies • United Kingdomwww.penheaven.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#15of 149
Top 10% · Top Tier
#1 (best)#149 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 528 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Product Quality
16.2%
Customer Support
14.6%
Loyalty
13.0%
Response Speed
12.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW3/100
3/100
signal score
  • Built from a negative-review share of 11.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.7%
4
5.8%
3
2.0%
2
1.3%
1
5.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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