Butler and Hill

Gifts & Party Supplies • United Kingdombutlerandhill.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−0.9 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#37of 149

Top 25% · Top Tier

#1 (best)#149 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.6%

Product Quality

19.9%

Response Speed

16.4%

Customer Support

10.5%

Loyalty

7.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

76.8%

4★

11.7%

3★

4.0%

2★

2.3%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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