PC HelpSoft

Software & Web Services • Canadawww.pchelpsoft.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+18.9 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#296of 363

Top 82% · Bottom Tier

#1 (best)#363 (worst)

#294Peer

#295Peer

#296This company

#297Peer

#298Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral3%
Negative35%

Sentiment Balance

Covering October 2024 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Problem Resolution

14.9%

Response Speed

12.8%

Communication

12.7%

Product Quality

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 14.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

74.8%

4★

13.8%

3★

3.0%

2★

1.2%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is slipping: 84.7% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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