Customereye

PCH

Gaming & Esportswww.pch.com

Review data last updated .

Based on public reviews and response behavior.

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601 reviews over 972 days (about 19 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

42/100
+3.4 vs. last month3.02 ★ average rating · 601 reviews
42/100 from 601 reviews over 22 months, high confidence.

Gaming & Esports average: score 60.0, rating 4.24 stars, reply rate 26.8%, over 825 ranked companies · benchmark 2 Nov 2026

Score

42.4

Industry average 60.0

17.6 below average

Rating

3.02

Industry average 4.24

1.22 below average

Reply rate

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Industry average 26.8%

not measured

Competitive Performance Rank

Among ranked Gaming & Esports companies

#730of 825 ranked in Gaming & Esports
Top 88% · Bottom Tierup 9 from last month
#1 (best)#825 (worst)
#728Peer
#729Peer
#730This company
#731Peer
#732Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 55% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Problem Resolution
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Pricing
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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