Pawn America

Appliances & Home Electronics • United Stateswww.pawnamerica.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+1.5 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#111of 189

Top 59% · Mid Pack

#1 (best)#189 (worst)

#109Peer

#110Peer

#111This company

#112Peer

#113Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering August 2024 — 95 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 32% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.3%

Response Speed

20.9%

Product Quality

18.2%

Pricing

9.7%

Loyalty

7.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.3%

4★

2.7%

3★

2.2%

2★

1.0%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.1% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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