Customereye

Packt

Media & Contentwww.packtpub.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,325 days (about 2.3 per month). Busiest month: 38% of reviews. Languages: en 98%, it 2%.

Overall Score

64/100
2.89 ★ average rating · 100 reviews
64/100 from 100 reviews over 7 months, moderate confidence.

Media & Content average: score 60.7, rating 4.00 stars, reply rate 32.0%, over 1,114 ranked companies · benchmark 23 Oct 2026

Score

64.3

Industry average 60.7

3.6 above average

Rating

2.89

Industry average 4.00

1.11 below average

Reply rate

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Industry average 32.0%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#479of 1114 ranked in Media & Content
Top 43% · Upper Half
#1 (best)#1114 (worst)
#477Peer
#478Peer
#479This company
#480Peer
#481Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

53% of reviews positive, 43% negative

53%
positive
  • Positive53%
  • Neutral4%
  • Negative43%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Product Quality
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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