Overstock

Home & Living • United Stateswww.overstock.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+75.0 vs. last month1.44 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#634of 675

Top 94% · Bottom Tier

#1 (best)#675 (worst)

#632Peer

#633Peer

#634This company

#635Peer

#636Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%

positive

Positive26%
Neutral1%
Negative73%

Sentiment Balance

Covering July 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 197 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.3%

Loyalty

17.1%

Customer Support

13.6%

Pricing

12.3%

Communication

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 73.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

6.3%

4★

3.7%

3★

2.0%

2★

4.0%

1★

84.0%

Based on 300 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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