Customereye

Generation Outcast Clothing

General Retail & Marketplaces • United Stateswww.outcast-clothing.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#74of 359
Top 21% · Top Tier
#1 (best)#359 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.6%
Delivery Shipping
17.1%
Customer Support
14.7%
Loyalty
14.2%
Response Speed
12.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
65.2%
4
7.7%
3
2.7%
2
1.5%
1
23.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.1% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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