Based on public reviews and response behavior.
150 reviews over 467 days (about 9.8 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 97%, unknown 3%, it 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
63.3
Industry average 66.1
2.8 below average
Rating
3.86
Industry average 4.23
0.37 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 32% negative
Covering August 2026 — 52 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 35% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 150 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.185 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 97% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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