Consumer Energy Solutions

Energy & Utilities • United Kingdomconsumerenergysolutions.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−3.6 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#15of 36

Top 42% · Upper Half

#1 (best)#36 (worst)

#13Peer

#14Peer

#15This company

#16Peer

#17Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral1%
Negative18%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.2%

Loyalty

15.9%

Product Quality

14.4%

Problem Resolution

13.5%

Response Speed

9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 12.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.0%

4★

11.8%

3★

2.0%

2★

1.7%

1★

12.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 82.6% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

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