OpticsFast

Healthcare & Medical • United Kingdomwww.opticsfast.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

2.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#610of 615

Top 99% · Bottom Tier

#1 (best)#615 (worst)

#608Peer

#609Peer

#610This company

#611Peer

#612Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%

positive

Positive40%
Neutral1%
Negative59%

Sentiment Balance

Covering December 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 557 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.0%

Delivery Shipping

14.3%

Loyalty

13.2%

Pricing

12.7%

Response Speed

11.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

26.5%

4★

11.0%

3★

2.3%

2★

4.2%

1★

56.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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