Customereye

23andMe

Healthcare & Medical • United States23andme.co.uk

Review data last updated .

Based on public reviews and response behavior.

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901 reviews over 2,847 days (about 9.6 per month). Busiest month: 5% of reviews. Languages: en 92%, unknown 6%, fr 1%.

Overall Score

33/100
−3.3 vs. last month2.79 ★ average rating · 901 reviews
33/100 from 901 reviews over 82 months, high confidence.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

33.4

Industry average 66.2

32.8 below average

Rating

2.79

Industry average 4.37

1.58 below average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2195of 2252 ranked in Healthcare & Medical
Top 97% · Bottom Tierup 127 from last month
#1 (best)#2252 (worst)
#2193Peer
#2194Peer
#2195This company
#2196Peer
#2197Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

43% of reviews positive, 56% negative

43%
positive
  • Positive43%
  • Neutral2%
  • Negative56%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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