Customereye

Olshan Foundation Repair

Construction & Industrial • United Stateswww.olshanfoundation.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−5.9 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#315of 404
Top 78% · Bottom Tier
#1 (best)#404 (worst)
#313Peer
#314Peer
#315This company
#316Peer
#317Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 25% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering August 2024 — 54 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.1%
Product Quality
16.5%
Problem Resolution
15.1%
Loyalty
13.5%
Response Speed
7.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 23.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.3%
4
2.8%
3
0.8%
2
1.2%
1
2.8%

Based on 600 analyzed reviews. Sentiment is improving: 97.5% of reviews in the last three months were positive, compared with 91.2% in the three months before that.

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