nunido.

Home & Living • United Stateswww.nunido.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

2.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#647of 675

Top 96% · Bottom Tier

#1 (best)#675 (worst)

#645Peer

#646Peer

#647This company

#648Peer

#649Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral2%
Negative50%

Sentiment Balance

Covering September 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.9%

Customer Support

14.7%

Response Speed

12.5%

Loyalty

11.7%

Communication

10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100

91/100

signal score

•Built from a negative-review share of 56.3% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.8%

4★

5.0%

3★

2.2%

2★

2.7%

1★

50.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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