Customereye

Nuffield Health

Supplements & Nutrition • United Kingdomwww.nuffieldhealth.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
3.29 ★ average rating · 717 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#293of 301
Top 97% · Bottom Tier
#1 (best)#301 (worst)
#291Peer
#292Peer
#293This company
#294Peer
#295Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering August 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 671 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.2%
Product Quality
16.0%
Loyalty
14.8%
Pricing
11.2%
Communication
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100
73/100
signal score
  • Built from a negative-review share of 38.2% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
51.9%
4
3.2%
3
3.3%
2
5.2%
1
36.4%

Based on 717 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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