NorthWestPharmacy

Pharmacy & Online Medicine • USwww.northwestpharmacy.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

80/100

−0.6 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#1of 189

Top 1% · Top Tier

#1 (best)#189 (worst)

#1This company

#2Peer

#3Peer

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 501 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.0%

Delivery Shipping

16.9%

Pricing

14.7%

Product Quality

11.3%

Loyalty

11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

79.7%

4★

10.7%

3★

3.8%

2★

2.3%

1★

3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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