Based on public reviews and response behavior.
100 reviews over 42 days (about 72 per month). Busiest month: 73% of reviews — one month dominates this sample. Languages: en 94%, unknown 5%, it 1%.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 24 Oct 2026
Score
69.9
Industry average 60.5
9.4 above average
Rating
4.87
Industry average 4.27
0.60 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement real-time shipment tracking with proactive SMS and email updates at each logistics milestone, especially for international shipments from the UK. Partner with additional fulfillment centers or couriers to reduce average delivery from 3-4 weeks to under 2 weeks where possible.
Build and deploy an automated pre-billing price change alert system that notifies customers via email and phone at least 5 business days before a refill is processed if the price has increased by more than 10% since the last order. Include a clear explanation of the price change reason (e.g., supplier cost changes, exchange rate shifts) and allow customers to approve, modify, or cancel the order.
Included in the full report
Unlock the full report — $4.99