Customereye

North Shore Commercial Door Company, Inc.

Construction & Industrial • Elyriawww.northshorecommercialdoor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
+15.8 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#118of 404
Top 29% · Upper Half
#1 (best)#404 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 544 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Response Speed
14.0%
Product Quality
11.8%
Customer Support
11.1%
Loyalty
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 6.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 34.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.5%
4
7.8%
3
3.3%
2
2.2%
1
14.2%

Based on 600 analyzed reviews. Sentiment is improving: 96.8% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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