NFLGamePass

Media & Content • United Stateswww.nflgamepass.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−21.5 vs. last month3.02 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#163of 172

Top 95% · Bottom Tier

#1 (best)#172 (worst)

#161Peer

#162Peer

#163This company

#164Peer

#165Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%

positive

Positive49%
Neutral2%
Negative50%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.3%

Customer Support

17.6%

Loyalty

13.1%

Pricing

12.5%

Problem Resolution

9.9%

Most feedback concerns Product Quality.

The most common complaint theme is Product Quality, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 59.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

30.8%

4★

17.0%

3★

10.8%

2★

6.0%

1★

35.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 94.8% in the three months before that.

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