Customereye

Netrition

Beauty & Wellnesswww.netrition.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+4.2 vs. last month4.73 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#74of 351
Top 21% · Top Tier
#1 (best)#351 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering May 2020 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 6% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.1%
Product Quality
16.1%
Response Speed
15.9%
Loyalty
13.4%
Pricing
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 17.4% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.6%
4
8.3%
3
2.7%
2
1.0%
1
2.5%

Based on 603 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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