Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
76% of reviews positive, 23% negative
Covering March 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Customer Support, making up 4.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 93.1% of reviews in the last three months were positive, compared with 82.9% in the three months before that.
