Based on public reviews and response behavior.
199 reviews over 373 days (about 16 per month). Busiest month: 91% of reviews — one month dominates this sample. Languages: it 82%, en 9%, unknown 9%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
53.4
Industry average 64.6
11.2 below average
Rating
4.59
Industry average 4.29
0.30 above average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering July 2026 — 180 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in Italian
Share of theme mentions
Themes from the 199 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.174 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.4 sits in the bottom quarter of about 2,400 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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