Nana

Home Services • United Stateswww.nana.io

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−7.2 vs. last month4.40 ★ average rating · 649 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#19of 92

Top 21% · Top Tier

#1 (best)#92 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral3%
Negative20%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.1%

Product Quality

15.5%

Loyalty

11.7%

Response Speed

10.4%

Problem Resolution

8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 19.9% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

80.9%

4★

3.2%

3★

2.8%

2★

1.4%

1★

11.7%

Based on 649 analyzed reviews. Sentiment is improving: 92.9% of reviews in the last three months were positive, compared with 85.2% in the three months before that.

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