NameSilo

Software & Web Services • United Stateswww.namesilo.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−32.4 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#207of 363

Top 57% · Mid Pack

#1 (best)#363 (worst)

#205Peer

#206Peer

#207This company

#208Peer

#209Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.7%

Problem Resolution

14.9%

Response Speed

13.2%

Product Quality

12.5%

Loyalty

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.3%

4★

2.5%

3★

0.3%

2★

0.5%

1★

11.3%

Based on 600 analyzed reviews. Sentiment is improving: 83.8% of reviews in the last three months were positive, compared with 75.9% in the three months before that.

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