Customereye

musicMagpie

General Retail & Marketplaces • United Kingdomwww.musicmagpie.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#236of 359
Top 66% · Mid Pack
#1 (best)#359 (worst)
#234Peer
#235Peer
#236This company
#237Peer
#238Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
15.8%
Delivery Shipping
15.2%
Response Speed
13.7%
Customer Support
12.6%
Pricing
11.6%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
81.2%
4
3.8%
3
2.5%
2
2.0%
1
10.5%

Based on 600 analyzed reviews.

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