Monster

Jobs & Recruitment • United Stateswww.monster.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−59.0 vs. last month3.40 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#11of 78

Top 14% · Top Tier

#1 (best)#78 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Category Leader

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral3%
Negative44%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,493 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.3%

Customer Support

18.4%

Product Quality

14.9%

Loyalty

10.9%

Communication

10.3%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 10.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 43.5% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

47.2%

4★

11.1%

3★

6.1%

2★

5.7%

1★

29.9%

Based on 1,500 analyzed reviews. Sentiment is improving: 89.8% of reviews in the last three months were positive, compared with 79.2% in the three months before that.

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