Microsoft

Software & Web Services • United Stateswww.microsoft.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

37/100

−2.9 vs. last month3.66 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#340of 363

Top 94% · Bottom Tier

#1 (best)#363 (worst)

#338Peer

#339Peer

#340This company

#341Peer

#342Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 49% negative

48%

positive

Positive48%
Neutral3%
Negative49%

Sentiment Balance

Covering August 2026 — 241 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,099 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

21.6%

Product Quality

13.3%

Onboarding

13.2%

Customer Support

12.0%

Loyalty

10.8%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 49.0% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

54.0%

4★

11.1%

3★

6.5%

2★

3.7%

1★

24.8%

Based on 2,100 analyzed reviews. Sentiment is improving: 79.8% of reviews in the last three months were positive, compared with 74.0% in the three months before that.

Unlock full insights