Based on public reviews and response behavior.
2,100 reviews.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
36.8
Industry average 60.7
23.9 below average
Rating
3.66
Industry average 4.06
0.40 below average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 49% negative
Covering August 2026 — 241 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.
Share of theme mentions
Themes extracted from 2,100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.183 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.312). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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