Merci Maman

General Retail & Marketplaces • United Kingdomwww.mercimamanboutique.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+10.1 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#119of 359

Top 33% · Upper Half

#1 (best)#359 (worst)

#117Peer

#118Peer

#119This company

#120Peer

#121Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral1%
Negative16%

Sentiment Balance

Covering November 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.7%

Product Quality

19.0%

Response Speed

14.1%

Customer Support

14.1%

Loyalty

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

4.7%

3★

1.8%

2★

1.8%

1★

9.3%

Based on 600 analyzed reviews. Sentiment is improving: 93.6% of reviews in the last three months were positive, compared with 78.3% in the three months before that.

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