Customereye

MCM Electronics

Appliances & Home Electronics • Centervillewww.mcmelectronics.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
4.19 ★ average rating · 365 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#48of 189
Top 25% · Upper Half
#1 (best)#189 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 36% negative

61%
positive
  • Positive61%
  • Neutral3%
  • Negative36%

Sentiment Balance

Covering August 2022 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 344 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.4%
Loyalty
14.3%
Pricing
12.8%
Response Speed
11.9%
Product Quality
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 36.4% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
62.7%
4
15.1%
3
9.3%
2
4.7%
1
8.2%

Based on 365 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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