Customereye

Renpho

Appliances & Home Electronics • United Statesrenpho.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+28.7 vs. last month3.20 ★ average rating · 1,820 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#58of 189
Top 31% · Upper Half
#1 (best)#189 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Overall Customer Sentiment

Above Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral3%
  • Negative45%

Sentiment Balance

Covering August 2026 — 254 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 33% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,804 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.1%
Loyalty
16.7%
Communication
14.7%
Customer Support
11.7%
Onboarding
10.5%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 44.9% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
42.5%
4
7.6%
3
8.7%
2
10.0%
1
31.2%

Based on 1,820 analyzed reviews. Sentiment is holding steady: 66.4% of reviews in the last three months were positive, compared with 68.0% in the three months before that.

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