Manuka Doctor

Beauty & Wellness • United Kingdomwww.manukadoctor.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−6.7 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#65of 351

Top 19% · Top Tier

#1 (best)#351 (worst)

#63Peer

#64Peer

#65This company

#66Peer

#67Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.6%

Product Quality

20.6%

Response Speed

13.3%

Customer Support

11.6%

Pricing

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.2%

4★

2.8%

3★

0.2%

2★

0.3%

1★

3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.9% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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