Based on public reviews and response behavior.
1,881 reviews over 5,159 days (about 11 per month). Busiest month: 20% of reviews. Languages: en 100%, fr 0%, unknown 0%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
29.4
Industry average 66.3
36.9 below average
Rating
2.49
Industry average 4.29
1.80 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 60% negative
Covering August 2026 — 276 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 64% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,881 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.525 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 29.4 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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