Customereye

Majestic Wine

Food & Beverage • United Stateswww.majestic.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−15.7 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#367of 551
Top 67% · Mid Pack
#1 (best)#551 (worst)
#365Peer
#366Peer
#367This company
#368Peer
#369Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.9%
Customer Support
19.3%
Delivery Shipping
18.3%
Response Speed
11.7%
Loyalty
10.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • •Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.2%
4★
6.7%
3★
1.8%
2★
1.0%
1★
6.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.5% of reviews in the last three months were positive, compared with 86.5% in the three months before that.

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