Intuit Mailchimp

Professional Services • United Stateswww.mailchimp.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

+29.9 vs. last month1.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#514of 517

Top 99% · Bottom Tier

#1 (best)#517 (worst)

#512Peer

#513Peer

#514This company

#515Peer

#516Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral1%
Negative71%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.7%

Communication

18.6%

Pricing

11.4%

Loyalty

10.8%

Problem Resolution

9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 70.3% across this company's analyzed reviews.
•42 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

3.7%

4★

3.2%

3★

2.8%

2★

5.2%

1★

85.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 2.3% of reviews in the last three months were positive, compared with 5.7% in the three months before that.

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