Based on public reviews and response behavior.
145 reviews over 332 days (about 13 per month). Busiest month: 16% of reviews. Languages: en 93%, fr 4%, de 3%.
Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026
Score
55.3
Industry average 66.7
11.4 below average
Rating
2.97
Industry average 4.46
1.49 below average
Reply rate
—
Industry average 46.5%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 47% negative
Covering September 2026 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 44% negative and 6% neutral.
Share of theme mentions
Themes extracted from 145 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,428 ranked companies in Home & Living (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.276 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.829). Review the worst months in the trend data to identify specific operational or product issues.
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