McDonald’s

Food & Dining • United Stateswww.macdonalds.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

31/100

+9.8 vs. last month1.69 ★ average rating · 982 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#67of 71

Top 94% · Bottom Tier

#1 (best)#71 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Below Average

18% of reviews positive, 82% negative

18%

positive

Positive18%
Neutral1%
Negative82%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 973 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.3%

Customer Support

18.0%

Response Speed

12.0%

Loyalty

11.8%

Product Quality

9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 81.5% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.8%

4★

2.5%

3★

3.2%

2★

8.1%

1★

74.3%

Based on 982 analyzed reviews. Sentiment is slipping: 14.6% of reviews in the last three months were positive, compared with 20.7% in the three months before that.

Unlock full insights