Customereye

Lovesac

Home & Living • United Stateswww.lovesac.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,641 days (about 1.9 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

27/100
+22.5 vs. last month1.68 ★ average rating · 100 reviews
27/100 from 100 reviews over 19 months, moderate confidence.

Home & Living average: score 66.7, rating 4.37 stars, reply rate 43.8%, over 6,050 ranked companies · benchmark 3 Nov 2026

Score

26.7

Industry average 66.7

40.0 below average

Rating

1.68

Industry average 4.37

2.69 below average

Reply rate

—

Industry average 43.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5972of 6050 ranked in Home & Living
Top 99% · Bottom Tierup 2184 from last month
#1 (best)#6050 (worst)
#5970Peer
#5971Peer
#5972This company
#5973Peer
#5974Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

34% of reviews positive, 66% negative

34%
positive
  • Positive34%
  • Neutral0%
  • Negative66%

Sentiment Balance

Covering October 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Pricing
Hidden
Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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