Based on public reviews and response behavior.
100 reviews over 1,939 days (about 1.6 per month). Busiest month: 8% of reviews. Languages: en 100%.
Kids & Family average: score 68.1, rating 4.45 stars, reply rate 44.1%, over 168 ranked companies · benchmark 30 Oct 2026
Score
73.4
Industry average 68.1
5.3 above average
Rating
4.59
Industry average 4.45
0.14 above average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 13% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 168 ranked companies in Kids & Family (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.193 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 87% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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