London Medical Laboratory

Healthcare & Medical • United Kingdomwww.londonmedicallaboratory.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−5.0 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#420of 615

Top 68% · Mid Pack

#1 (best)#615 (worst)

#418Peer

#419Peer

#420This company

#421Peer

#422Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral0%
Negative21%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.7%

Response Speed

22.8%

Product Quality

11.2%

Loyalty

10.7%

Onboarding

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.0%

4★

4.0%

3★

1.5%

2★

0.8%

1★

6.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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