Customereye

L.L.Bean

Apparel & Fashionwww.llbean.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 455 days (about 6.7 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

49/100
+17.6 vs. last month2.11 ★ average rating · 100 reviews
49/100 from 100 reviews over 14 months, moderate confidence.

Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026

Score

49.3

Industry average 62.7

13.4 below average

Rating

2.11

Industry average 4.12

2.01 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2183of 2645 ranked in Apparel & Fashion
Top 83% · Bottom Tierup 985 from last month
#1 (best)#2645 (worst)
#2181Peer
#2182Peer
#2183This company
#2184Peer
#2185Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

45% of reviews positive, 51% negative

45%
positive
  • Positive45%
  • Neutral4%
  • Negative51%

Sentiment Balance

Covering October 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Delivery Shipping
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Customer Support
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Problem Resolution
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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