Lidl GB

Food & Beverage • United Kingdomwww.lidl.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−7.1 vs. last month1.74 ★ average rating · 1,150 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#507of 551

Top 92% · Bottom Tier

#1 (best)#551 (worst)

#505Peer

#506Peer

#507This company

#508Peer

#509Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 275 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 74% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,150 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.3%

Communication

16.1%

Customer Support

15.9%

Pricing

13.9%

Product Quality

10.9%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 64.4% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.8%

4★

2.3%

3★

5.5%

2★

9.0%

1★

71.4%

Based on 1,150 analyzed reviews. Sentiment is improving: 25.5% of reviews in the last three months were positive, compared with 11.3% in the three months before that.

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