Based on public reviews and response behavior.
1,190 reviews over 6,209 days (about 5.8 per month). Busiest month: 44% of reviews. Languages: en 100%.
Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,881 ranked companies · benchmark 25 Oct 2026
Score
33.0
Industry average 63.2
30.2 below average
Rating
2.56
Industry average 4.22
1.66 below average
Reply rate
—
Industry average 33.1%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 57% negative
Covering August 2026 — 518 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 52% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,190 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,881 ranked companies in Food & Beverage (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.242 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 33.0 sits in the bottom quarter of about 2,900 ranked Food & Beverage companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99