Chipotle Mexican Grill

Food & Beverage • United Stateswww.chipotle.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−4.0 vs. last month2.49 ★ average rating · 905 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#538of 551

Top 98% · Bottom Tier

#1 (best)#551 (worst)

#536Peer

#537Peer

#538This company

#539Peer

#540Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 57% negative

40%

positive

Positive40%
Neutral3%
Negative57%

Sentiment Balance

Covering August 2026 — 269 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 52% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 848 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.2%

Loyalty

12.0%

Product Quality

11.5%

Customer Support

11.2%

Problem Resolution

9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

28.3%

4★

4.6%

3★

7.2%

2★

7.6%

1★

52.3%

Based on 905 analyzed reviews. Sentiment is improving: 52.0% of reviews in the last three months were positive, compared with 20.6% in the three months before that.

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